We will continue operating normally through the COVID-19 Pandemic
Shipping & Delivery
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. Affordable Stair Parts ships orders Monday through Friday. Orders are processed and shipped in the order they are received. Normally orders placed before 11AM CST ship that same day or next business day. When time permits we can extend the cut-off time until 3 PM CTS, but we cannot guarantee it. Orders received after the above cut-off time will be shipped the following business day. Note that there are restrictions on some products.
* Extra time may also be required for large/heavy orders. If you need your order by a specific date, please let us know and we will do our best to accommodate you.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. CST, not including holidays. The Affordable Stair Parts fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.
Holidays observed include:
- Memorial Day
- Independence Day
- Labor Day
- Christmas Day
- New Year's Day
Large orders often require additional lead time. If you are placing a rather large order, it may take additional time for your order to be processed. We will contact you immediately upon receipt of your order to discuss any delays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes calculator and order status page.
We ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost with final delivery by the U.S Postal Service throughout the Contiguous United States. Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Some heavy and/or oversized items will be shipped by Freight Curbside Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
Every time you place an order, you'll receive email notifications of the status of your order.
We deliver to addresses within the United States only; this excludes PO Box addresses.
* Large orders may require additional shipping charges and take additional time to arrive. You will be notified by e-mail if additional charges or special shipping arrangements are necessary for your order.
Note: Due to the length, the 12', 16' and 20' railing pieces must ship via freight carrier and is NOT eligible for free shipping. One of our sales reps will contact you to determine accurate freight cost.
Contact us for more information:
National Sales Department